With a diverse community-related background, Kelly Schott brings her knowledge of on- and off-line communities to her role as manager of community programs at Pragmatic Institute. Kelly began her foray into formal community management at The Community Roundtable as a community management fellow where she honed her skills in engaging with a community of practice of community professionals, creating and facilitating regular programming, and measuring community success. Since transitioning into her roles as a community manager and then lead community manager, she delved into community research and continued to explore new avenues of community management. After then taking a step back into building community in journalism and media, Kelly decided to step back into a role in a customer community centered around learning.
Through her past experience in hyperlocal journalism, Kelly understands the importance of communication, moderation, authenticity, and being able to prove value in running a successful community program. As her first community position was a part of a team of two that ran a community with over 300,000 members, she also understands the benefits and struggles of working on a small team with many responsibilities. This is why Kelly believes in finding ways to work efficiently while not also sacrificing valuable engagement with members.
She believes in making authentic connections with members while also thinking strategically about how to engage with them further as well as bring value to the overall community.